Frequently Asked Questions
Installation
Can I use this battery as a starting battery?
No. This battery type is not designed for high currents associated with cranking or engine starting.
Can my batteries be mounted to the wall?
Batteries can be mounted in any orientation other than upside down. If placed upside down for extended periods of time, damage can occur and void your warranty.Â
Can my batteries be mounted upside down?
Batteries can be mounted in any orientation other than upside down. If placed upside down for extended periods of time, damage can occur and void your warranty.
How far apart do my batteries have to be?
Batteries can be mounted in any orientation other than upside down. If placed upside down for extended periods of time, damage can occur and void your warranty.
Operation
How long can the battery be stored before damage occurs?
Only store your battery when charged between 20-80% SOC, in specified environmental conditions for no more than 6 months. It is recommended to perform preventative maintenance and checks on your battery every 6 months.Â
Which charger can/should I use to charge my batteries?
You can use any charger and charging algorithm that matches the specifications outlined in the battery owner’s manual. Make sure to verify actual voltage and current performanceÂ
Can I use a lead battery charger?
Yes, if your charger is capable of outputting the required voltages measured at the battery terminals for bulk, absorb, and float.
Yes, if you are capable of calibrating and validating that the battery sees the correct output voltages at the terminals.
Storing My Battery
How long can the battery be stored before damage occurs?
Only store your battery when charged between 20-80% SOC, in specified environmental conditions for no more than 6 months. It is recommended to perform preventative maintenance and checks on your battery every 6 months.Â
How long can I leave my battery uncharged?
Only store your battery when charged between 20-80% SOC, in specified environmental conditions for no more than 6 months. It is recommended to perform preventative maintenance and checks on your battery every 6 months.
How long can a battery be stored before it is fully discharged from a full charge?
Only store your battery when charged between 20-80% SOC, in specified environmental conditions for no more than 6 months. It is recommended to perform preventative maintenance and checks on your battery every 6 months.Â
How do I store my battery?
Only store your battery when charged between 20-80% SOC, in specified environmental conditions for no more than 6 months. It is recommended to perform preventative maintenance and checks on your battery every 6 months.
How long can I store a fully discharged battery?
You should never store a fully discharged battery. Damage to the battery will occur and your warranty will be void.
Can I store my batteries in cold temperature?
Do not store batteries below specifications listed in your owner’s manual. Damage will occur and your warranty will be void.
Troubleshooting
Battery voltage is low and charger is unable to charge from current voltage level.
- You could be using the wrong type of charger. See recommended specifications in the owner’s manual of your specific charger.
- The charger might have settings that prevent it from charging if certain thresholds have been not been met or have been exceeded. We recommend using an external source to “jumpstart the battery” to bring it above minimum threshold.
- Some chargers draw energy from the already low battery before it can initiate a charge. This activity draws your battery even lower. We recommend using an external source to “jumpstart the battery” to bring it above minimum threshold.
- Check to make sure your charging source is powered.
Battery is on, equipment is off
- Check to ensure you system circuit protections have not tripped.
- Check fuses external to battery.
- Check for loose connections in your wiring.
- Verify your system is properly sized for your application to avoid faulting.
- Test to make sure the battery is ON. Please see the battery test procedure
- Attempt to reset the battery by power cycling to remove the protection mode.
- The internal battery fuse may be blown.
Why is my battery voltage Low?
You could be using the wrong type of charger, See recommended specifications in the owner’s manual of your specific charger.
The charger might have settings that prevent it from charging if certain thresholds have been not been met or have been exceeded. We recommend using an external source to “jumpstart the battery” to bring it above minimum threshold.
Some chargers draw energy from the already low battery before it can initiate a charge. This activity draws your battery even lower. We recommend using an external source to “jumpstart the battery” to bring it above minimum threshold.
Check to make sure your charging source is powered.
Why is my fuse blown?
Fuses blow as a result of heat generated during an overcurrent scenario.
Why does my battery turn off after I turn it on?
Check to make sure the battery is operating in the required specifications. I the battery charged? ( NOTE: your inverter may be acting as a load which forces the low voltage situation again. You may need to use an external charger to bring your battery up to a minimal safe charge). If the battery is not adequately charged, it will enter a low voltage protection mode. This protection will clear once the battery operation specifications are met.
Why does battery turn off and on again?
This is a result of the battery protections auto recovering. Check to make sure the battery is operating in the required specifications. Is the battery charged? Is the temperature correct? Is the load sized properly? Any of these conditions not being met can lead the battery to enter a protection mode. This protection will clear once the battery operation specifications are met.